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FAQ’s – Tours

Below are the answers to your FAQ’s

Which Wineries will we visit on our tour?

Prince Edward County features over 40 unique boutique wineries. Our coordinator will pick a variety of wineries for the tour to ensure a well-rounded experience. Itineraries are put together 2 – 4 weeks prior to your tour depending on your group size. Let us know if you have any special requests or preferences and we will do our best to accommodate. Requests are based on a first-come first-serve basis and are not guaranteed.

What is the transportation?

We have two 4-5 passenger Ford Flex’s, Corporate 1/2 ton Truck for 3-4 passengers, 9 and 11 passenger Ford Transit’s, a 16 Passenger Limo Bus, a 16 passenger Party Bus, and a 22 passenger Luxury Mini-Coach bus in our fleet. If we have interest from groups beyond our vehicle capacity, we have access to a number of luxury coach buses and will have one of our guides step on to give you the insider’s tour. We can NOT guarantee a specific vehicle for your group, unless you have secured a private tour.

How much is a Private Tour?

This varies by how many guests are in your group, the size of vehicle you require, as well as the day of the week. If you are looking to have a private tour on Friday, Saturday or Sunday, the surcharge will be greater than on a week-day.  Please contact us to get an exact quote.

How do I book a tour?

For groups of 6+, please contact our office by email or phone, 613-393-2424 and we will be happy to help you book a tour. For groups of 5 or less, you can book directly through our website.

What payment is required to book a tour?

For groups of 6+, we require a 30% deposit of the total tour cost to secure your booking. Groups of 5 and under are to be paid in full at the time of booking.

When is the final balance for my tour due?

The final balance for your tour is due two (2) weeks prior to your scheduled tour date.

How do I pay for my tour?

We accept payment by Visa or MasterCard. We also accept email bank transfers sent to tour@sandbanksvacations.com

Are there any taxes?

Yes. All tours are subject to 13% HST tax.

What if I have to cancel my tour?

Tours cancelled two or more weeks prior to the tour date are fully refundable. Tours cancelled within two weeks of the scheduled tour date are subject to a cancellation penalty. Tours cancelled within one week of the tour date are non-refundable. Please see the tour cancellation policy in full at the bottom of your booking receipt.

What if I need to change the date of my tour?

Tour dates can be changed if two or more weeks notice prior to the tour date is given, without penalty.

What if the size of my group changes?

There is no penalty to change your group size two or more weeks prior to your scheduled tour date. If the size of your group decreases within the two week period prior to your scheduled tour date, you are still responsible for the full amount outlined on the original invoice. Tours require a minimum of 2 guests to run. are Please see the tour cancellation policy in full at the bottom of your booking receipt.

Do I leave a tip for our guide?

Our guides do their best to ensure that you have a unique and memorable tour experience. Gratuities are appreciated.

Should I leave a review?

Yes, absolutely! Please leave a review about your tour experience on Trip Advisor or our Facebook page.  We value your feedback.

What time do tours start and end?

Half Day tours run from  approx. 1:00 PM (dependent on location) and finish anywhere from 5:00 – 6:00 PM. For Full Day tours, expect to start your day at approx. 11:00 AM (dependent on location) and finish anywhere from 5:00 – 6:00 PM. The exact pick-up time will be sent to your via email 3 days prior to your tour.  If you do not receive this email please check your junk mail as sometimes our emails end of up there.

How should I dress and what should I bring?

There is no dress code at any of the wineries.  You’re welcome to bring a snack for your group to enjoy during the tour. Bottled water is supplied.

Can I drink alcohol on the bus?

No, guests are not permitted to consume alcohol on the tour buses under any circumstances. If alcohol is being consumed on the bus, it is up to the discretion of our tour guides to determine whether or not the tour should continue. We encourage everyone to have a great time but if any member of your group is highly intoxicated we will ask them to remain on
the vehicle and if that is unacceptable the tour will not continue.

Will I be with other guests on tour?

All tours are open which means other guests may be on tour with you. The more the merrier! We try to keep our tours smaller for a more intimate experience. If your group would prefer a private tour we can try to accommodate this depending on availability and a surcharge will apply.  Please email us for more info.

How far in advance do I need to book my tour?

For tours on Saturday tours in the summer it is advisable to book at least 6-8 weeks in advance, 3+ months is advised if booking a large group. For days during the week in the summer months it is best to book a 2 – 3 weeks before. Last minute bookings are dependent on the availability of a guide.