FAQ s – Vacation Rentals

What is the minimum booking requirement?

Our properties are available during high season (late-June to early-September) for weekly rentals generally. There are a handful of exceptions that may allow 2  or 3 night minimums – please ASK. During our quiet / mid season (early-September through late-June) many of the properties are available for 2 or 3 night minimums and there is greater flexibility for changeover days for weekly bookings. We do not accommodate 1 night stays.

What are the check-in and check-out times?

General check-in time is 4:00 p.m. Check-out time is 11:00 a.m.  However, these times may vary depending on the property and the season.

Please check your Welcome Package email (sent 4 weeks prior to arrival) for your specific check in/check out times.

Can I arrive early or stay later than these times?

Quiet / Mid Season

In quiet / mid season (early -September through late-June) there is a little more leeway and early check-in / late check-out may be arranged directly with the Owner no sooner than 1 week prior to your arrival date. These times are provisional and cannot be guaranteed if other bookings are taken before or following your stay.

High Season

We understand you are excited for your vacation, but in between late June through Labour Day (high season) early check-in is not possible as it disrupts the housekeeping staff who are working hard to make sure the property is clean and ready for your stay.

Likewise, at check-out be sure to respect the check-out time on your Welcome Package as housekeeping needs to ensure that the property is ready for the next guests.  A good rule is to be vacated from the property 10-15 minutes prior to the check-out time.  If you are late checking out, extra charges apply at the discretion of the Owner.

How can I make a payment for my vacation rental?

Payment by Visa or Mastercard. Sorry no Amex.

Will I be charged HST and/or other taxes?

Some properties charge 13% HST tax. Please check the individual listings for more information.

Will my Damage Deposit be cashed or processed?

A damage deposit is pre-authorized on the credit card you provide as security in the event of damages, excessive mess or when the terms or conditions of the Short-term Rental Agreement are not followed. Upon departure, you are requested to leave the property tidy and free of trash and have the furniture returned to its original place. If the property is not left in reasonable condition, or if a violation of the Short-term Rental Agreement takes place, then you will be charged a portion of the damage deposit up to the full amount.

The damage deposit is provided to Sandbanks Vacations via credit card preauthorization at the time of booking. In some cases, we will require the refundable damage deposit to by paid upfront. Fourteen (14) days after you check out, the damage deposit can no longer by processed and expires. This gives us a 2 week period to resolve any claims to the satisfaction of all parties. If damage or a violation has been identified, we will notify the Renter within 72 hours, although this can be extended if your check-out falls on a Friday or Saturday.

What if I have to cancel my booking?

Please see our Cancellation Policy.

What if I wish to change my dates?

Please make sure you are certain about your dates prior to booking. If you change your dates after a contract has been issued, there will be up to a $150 +hst administrative fee to issue a new contract and rearrange scheduling with cleaners etc.

Do I need to bring my own linens, bedding, and towels?

Linens and towels are provided at the majority of our vacation rental properties, while others expect you to bring your own. Most properties provide blankets / duvets, pillows and kitchen towels. Most properties expect you to bring your own beach / outdoor towels. Please check the individual property listing for detailed information about these and other amenities prior to booking.

Can I have guests?

There is nothing nicer than being able to invite friends and family to join you while you’re on vacation.  In most cases you are welcome to have guests during the day.  The number of daytime guests should be reasonable and you are required to ensure that your guests respect the property and neighbours. Overnight guests should be limited to a number included in your Short-term Agreement and should never exceed the maximum occupancy for each property. Please note the maximum occupancy guidelines in each property listing.

Can we drink the water?

Please check the individual property listings to determine if the property offers drinkable (potable) water. Most properties supply potable water and if not, water can be purchased at Metro, Sobeys or No Frills in Picton and Foodland IGA in Wellington.

What if I want to start a fire at the property or bring my own fire pit?

Most cottages offer a fire pit, but not all. Prior to starting an outdoor fire, the County requires you to call the Permit Department to notify them of each and every fire planned. You will need to ensure there is no “burn ban” on and this information should be relayed when you call the Permit office.  Often you will find the permit in the guest guide book at the property or on the fridge. You will be asked to provide the permit number and fire route address (usually the 911 address).

For those who wish to bring a fire pit, you must 100% okay this with us and a fire permit must be arranged with the Permit Department prior to your stay.

Please use care when building a fire. Never leave the fire unattended and have several buckets of water on hand prior to building the fire.

Is firewood included in my stay?

Check the Amenities or Notes tab on the individual listing page to find out if firewood is included. If not, it can be purchased along the side of the road for around $10 per bag. Make sure to bring cash. You may also purchase it at Canadian Tire, Metro and Sobeys.

What do I do with my garbage?

Weekly garbage and bi-weekly recycling pick up is provided by the Municipality of Prince Edward County.  Please help keep the County green by sorting the recyclables (plastic/cans, glass, paper/cardboard). Use the appropriate containers for garbage to avoid attracting wildlife. Instructions for garbage removal will be provided at each individual property.

Is there a phone on the property? What about cell phone reception?

Owners no longer provide land lines for guest use. You will need to bring your cell phone to the property. Please note: cell phone reception is not guaranteed to be great at remote County locations. Check with your cell phone provider as to whether they have a tower near your rental home.

Can I use my cell phone?

Don’t assume your cell phone will work throughout Prince Edward Country as some areas of the county have limited cellular service (depending on the service provider). Check with your service provider to determine if your area has service.

Do I have to clean the cottage?

We request that you leave the cottage tidy. This means general cleanup and restoration such as returning furniture to its original place, washing all dishes, glasses, and countertops, and removing bottles and excessive garbage etc. before leaving the property. There should be a checkout list at the property and if you have any questions, do not hesitate to contact the Owner or Owner contact in your Welcome Package.

If linens are provided, you do not need to launder them. Just turn down the beds that were used and the cleaners will take it from there.

Renters may be charged additional costs if the property is left in an unreasonable condition.

Who do I contact if I have a question or concern during my stay?

This information can be found in your Welcome Package email (emailed out approximately 4 weeks prior to your arrival).  Please make sure to add to your contact list so that essential communications do not filter into your Junk Mail box.

If you have questions or concerns we encourage you to contact the the property owner or the local contact listed in your Welcome Package and if they are not available, Sandbanks Vacations. Our emergency number can be found in the Welcome Package email for after-hours emergencies when the property owner cannot be reached within a reasonable amount of time or in case of emergency.

Can I bring my pet?

Certain properties are pet-friendly. Information regarding pet fees is found in each individual property listing.  Please ASK before bringing a pet even if just for an afternoon. Where properties are pet-free, we respectfully ask that no guests bring pets even for a short visit as Owners can be highly allergic. Please click here for our pet policy.

I’ve heard there are Ticks in the County, what can I do to protect our group and our pet?

Ticks can cause lyme disease in both humans and animals. Please be sure to read our Tick Information for Prince Edward County Guests prior to visiting the County.

Is there WIFI (wireless internet) included?

Most homes have Wifi now; however, there are some where there is no internet connectivity and you are encouraged to unplug and unwind. If you do use Wifi, make sure to respect the bandwidth download limits stated in the instructions at the property as not everyone has unlimited plans. You will be liable for extra charges for excessive downloading. Contact the owner directly if you have any questions.

Also, some of the more remote areas of the County do not have consistent or strong connectivity so even if Wifi is offered it can be inconsistent. If hi speed internet is important for your stay, be sure to verify if it’s available prior to booking.