FAQ s – Vacation Rentals

What is the minimum booking requirement in summer?

Generally 7 night minimum bookings are required during high season (Canada Day through Labour Day) whether you stay the duration of the booking or not.

Is a short stay possible in the summer?

Luckily there are a few homes that open up their doors for short summer stays ūüôā

TIP #1:  You may get lucky booking a 3 night stay the first week of July and last week of August as these weeks tend to be less booked by vacationing families. We can help you find something!

TIP #2:¬†Some homeowners allow short stays throughout the summer. Find these when you “Search All Rentals” by selecting “Short Summer Stays” in Rentals dropdown in the Search Rentals box.

TIP #3: If dates are available at short notice (within 1-3 weeks of arrival), some Owners may agree to short stays. Please inquire.

What is the minimum booking requirement in other seasons?

After Labour Day through late-June homes are available for 2 night minimums. This does not apply to holidays.

When are holidays?

Holidays outside of High Season generally require a 3 night minimum booking, unless booking at last minute and then 2 night bookings may be considered.

Holidays include: Family Day, Easter, May long weekend, Thanksgiving.

Holidays such as Canada Day, August long weekend, Labour Day and Christmas may require a 3 night or 7 night minimum depending on the property. You can locate this info in the Note Tab on the property page, but feel free to contact us if you have any questions.

Do you allow 1 night stays?

We currently have 2 suites that allow 1 night stays outside of high season, pending Owner confirmation: Flats East and Flats West in Wellington.

Must I arrive on the changeover day for weekly bookings outside of summer?

There is flexibility for changeover days for weekly bookings outside of summer (high season). For instance you could stay Friday to Friday when the changeover day for a property is listed in the Notes Tab as Saturday. A firm changeover only applies in summer for properties requiring a 7 night minimum.

How do you define high season, mid season and quiet season?

It can vary by property, but generally speaking:

High season is Canada Day through Labour Day

Mid season is (in the Spring) from after May long weekend to before high season and (in the Fall) after Labour day to before Thanksgiving.

Quiet season is after Thanksgiving to before May long weekend. Some owners offer further discounts for Winter stays (January – March). Be sure to ask !

When is check-in and check-out?

General check-in time is 4:00 p.m. Check-out time is 11:00 a.m.  These times vary depending on the property and the season. Times are located in the Notes tab on the property page.

Can I arrive early or stay later than these times?

Quiet / Mid Season

In quiet / mid season (early -September through late-June) there is a little more leeway and early check-in / late check-out may be arranged directly with the Owner no sooner than 1 week prior to your arrival date. These times are provisional and cannot be guaranteed if other bookings are taken with dates just before or following your stay. If you wish to guarantee early in or late out, you will need to pay for an additional night.

High Season

We understand you are excited for your vacation, but between late June through Labour Day (high season) early check-in is not possible as it disrupts the housekeeping staff who are working hard to make sure the property is clean and ready for your stay.

Likewise, at check-out be sure to respect the check-out time on your Welcome Package as housekeeping needs to ensure that the property is ready for the next guests.  A good rule is to be vacated from the property 10-15 minutes prior to the check-out time. 

If you are late checking out, extra charges up to $200 late checkout charge apply at the discretion of the Owner.

How can I make a payment for my vacation rental?

Payment by Visa or Mastercard.  NO Amex, sorry.

Will I be charged HST and/or other taxes?

Some properties charge 13% HST provincial tax. Please check the individual listings for more information.

As of January 1, 2019 a PECAA Tourist Tax of 2% applies on all bookings. This is a Destination Marketing Fee for Prince Edward County. As an active member of the Prince Edward County Accommodation Association (PECAA), Sandbanks Vacations & Tours adds an additional 2% on vacation rentals to market Prince Edward County. Please note: The fee is currently voluntary and and consumers may ask to have it removed.

Will I be charged any fees?

As of January 1, 2019 there is a non-refundable booking fee of 5.65% charged on all reservations which covers processing charges and administration. This along with the tourist tax show as “Required Fees” when you make a reservation.

Will my Damage Deposit be cashed or processed?

A damage deposit is pre-authorized on the credit card you provide as security in the event of damages, excessive mess or when the terms or conditions of the Short-term Rental Agreement are not followed. Upon departure, you are requested to leave the property tidy and free of trash and have the furniture returned to its original place. If the property is not left in reasonable condition, or if a violation of the Short-term Rental Agreement takes place, then you will be charged a portion of the damage deposit up to the full amount.

The damage deposit is provided to Sandbanks Vacations via credit card preauthorization at the time of booking. In some cases, we will require the refundable damage deposit to by paid upfront. Fourteen (14) days after you check out, the damage deposit can no longer by processed and expires. This gives us time to resolve any claims to the satisfaction of all parties. If damage or a violation has been identified, we will notify the Renter within 72 hours, although this may take longer if your check-out falls on a Friday or Saturday. Properties are checked by Property owner teams after guest check out and before new check-in, but sometimes it takes a few days for notification to reach us.

What if I have to cancel my booking?

Please see our Cancellation Policy.

What if I need to change my dates?

Please make sure you are certain about your dates prior to booking. If you change your dates after a contract has been issued, there will be up to a $150 +hst administrative fee to issue a new contract and rearrange scheduling with cleaners etc. 

Do I need to bring my own linens, bedding, and bath towels?

Linens and towels are provided at the majority of our vacation rental properties, while others expect you to bring your own. Most properties provide blankets / duvets, pillows and kitchen towels. Please check the individual property listing for detailed information about these and other amenities prior to booking. Usually this info can be found in the Notes  tab.

Do I need to bring beach towels?

It is a good rule of thumb to bring your own beach / outdoor towels. Bath towels provided onsite should not be used outdoors.

Can I have guests?

There is nothing nicer than being able to invite friends and family to join you while you’re on vacation.  In most cases you are welcome to have guests during the day within reasonable limits.  You are required to ensure that your guests respect the property and neighbours. Overnight guests should be limited to a number included in your Short-term Agreement and should never exceed the maximum occupancy for each property unless arranged prior to booking. Please note the maximum occupancy guidelines in each property listing.

Is the water drinkable?

Most properties offer drinkable (potable) water and if not, water can be purchased at Metro, Sobeys or No Frills in Picton and Foodland IGA in Wellington. Please check the Amenities Tab on the property page.

What if I want to start a fire at the property or bring my own fire pit?

Many cottages offer a fire pit, but not all.¬†Prior to starting an outdoor fire, the County requires you to call the Permit Department to notify them of each and every fire planned.¬†You will need to ensure¬†there is no “burn ban” on and this information should be relayed when you call the Permit office. ¬†Often you will find the permit in the guest guide book at the property or on the fridge. You will be asked to¬†provide the permit number and fire route address (usually the 911 address).

For those who wish to bring a fire pit, you must 100% okay this with us and a fire permit must be arranged by the Owner with the Permit Department prior to your stay.

Please use care when building a fire. Never leave the fire unattended and have several buckets of water on hand prior to building the fire.

Is firewood included in my stay?

Sometimes starter wood is included. It is also often for sale along the side of the road for around $10 per bag. Make sure to bring cash or purchase at Canadian Tire, Metro and Sobeys in Picton. Check the Amenities or Notes tab on the individual listing page to find out if firewood is included.

What do I do with my garbage and recycling?

Recycling must be sorted prior to collection and put into the correct bins onsite. Please refer to this recycling sorting guide for the latest requirements. Use the appropriate containers for recycling and garbage to avoid attracting wildlife. Instructions for garbage removal will be provided at each individual property. Please make sure to contact the Owner if any questions.

How is cell phone reception in the County?

Although it has improved, reception is not guaranteed to be great at remote County locations. Check with your cell phone provider as to whether they have a tower near your rental home.

Do I have to clean the cottage?

We request that you leave the cottage tidy upon departure. This means general cleanup  such as returning furniture to its original place, washing all dishes, glasses, and countertops, and removing bottles and excessive garbage etc. before leaving the property, hanging wet towels to dry etc. There should be a checkout list at the property and if you have any questions, do not hesitate to contact the Owner or Owner contact in your Welcome Package.

If linens are provided, no need to launder. Just turn down the beds that were used and the cleaners will take it from there.

Renters may be charged additional costs if the property is left in an unreasonable condition or damage is found.

Who do I contact if I have a question or concern during my stay?

This information can be found in your Welcome Package email (emailed out approximately 4 weeks prior to your arrival).  Please make sure to add to your contact list so that essential communications do not filter into your Junk Mail box.

If you have questions or concerns we encourage you to contact the Owner contact in your Welcome Package and if they have not responded within a couple hours, Sandbanks Vacations. Our emergency number can be found in the Welcome Package email for after-hours emergencies when the property owner cannot be reached or in case of emergency.

Can I bring my pet?

Certain properties are pet-friendly. Please ASK before bringing a pet even if just for an afternoon. Information regarding pet fees can be found in the Notes Tab on the property page.

Where properties are pet-free, we respectfully ask that no guests bring pets even for a short visit as Owners can be highly allergic. Please click here for our pet policy.

I’ve heard there are Ticks in the County, what can I do to protect our group and our pet?

Ticks can cause lyme disease in both humans and animals. Please be sure to read our Tick Information for Prince Edward County Guests prior to visiting the County.

Is there WIFI (wireless internet) included?

Most homes have Wifi now; however, there are some where there is no internet provided.

If they do provide Wifi, make sure to respect the bandwidth download limits stated in the instructions at the property as not everyone has unlimited plans. You will be liable for extra charges for excessive downloading. Contact the Owner directly if you have any questions.

Why is the WIFI so slow?

Although there have been improvements made in the County over the years, rural Wifi may not be the Wifi you are used to back home. Depending on the property location and how many other guests are in the area at the same time, surfing speeds may considerably slower than what you are used to. If high speeds are important during your stay please be sure to discuss  with us prior to booking.

What is there for kids in Prince Edward County?

This is one of the questions we get asked the most and we refer you to our post on Family Friendly  Activities as a starting point.