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FAQ’s – Travel Industry Council of Ontario (TICO)

What / Who is TICO?

The Travel Industry Council of Ontario (TICO) is a self-managed, not-for-profit corporation, responsible for administration and enforcement of the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 on behalf of the Ontario government.   The legislation governs all the approximately 2,400 travel retailers and travel wholesalers registered in Ontario.  In addition, TICO administers an industry-financed Travel Compensation Fund.

What is the Purpose of TICO?

To increase consumers awareness of their rights and responsibilities under the Ontario Travel Industry Act 2002. TICO is here to let the consumer know they have rights and that they are protected when booking a vacation. TICO does this by the following:

  • Consumer Protection
  • Complaint Resolutions
  • Government Liaison

For more information on TICO please go to https://www.tico.ca/about-tico/who-we-are.html