Any cancellation or change of dates made by the Renter must be provided in writing via email.
More than 60 days prior to arrival, 100% of the rental deposit will be refunded less a $150.00 +HST cancel fee.
Between 30 and 60 days prior to arrival, 50% of the rental deposit will be refunded.
Within 30 days of arrival, no refund will be given of any monies paid to Sandbanks Vacations & Tours (rental deposit and balance). If the rental balance has not been paid within 30 days and a cancellation is made, the balance is still due and owing unless a replacement booking is made.
If the dates are re-booked within 30 days by another guest, it is possible that a full refund less a $250 +HST admin fee will apply. Sandbanks Vacations & Tours is not responsible for finding a replacement booking in the event of cancellation.
Changing dates or properties
In the event a change your dates or properties is necessary after a Rental Agreement has been signed, there will be an administrative fee of $75.00-$150.00 +HST depending on when the change is made and to be determined by solely by Sandbanks Vacations & Tours. No changes are possible within 60 days of arrival.
Fees and Taxes
Any booking fees charged by Sandbanks Vacations & Tours are strictly non-refundable.
In the event of a cancellation, any monies paid directly to Sandbanks Vacations & Tours towards a damage deposit and tourist tax shall be refunded in full.
If the booking was made via an OTA such as Airbnb or HomeAway/VRBO, it is the Renter’s responsibility to contact the OTA for their policy on cancellations and the refund of their booking fees.