Cancellation Policy – Rentals

Any cancellation or change of dates made by the Renter must be provided in writing via email.


For cancellations more than 60 days prior to arrival, 100% of the rental deposit will be refunded less a $150.00 +HST cancel fee.

Between 30 and 60 days prior to arrival, the rental deposit will be forfeit.

Within 30 days of arrival, no refund will be given of any monies paid to Sandbanks Vacations & Tours (rental deposit and balance).

If the rental balance has not been paid within 30 days and a cancellation is made, the balance is still due and owing unless a replacement booking is made. If the dates are re-booked within 30 days by another guest, it is possible that a full refund less a $150 +HST admin fee will apply. Sandbanks Vacations & Tours is not responsible for finding a replacement booking in the event of cancellation.

In the event a change of dates or properties is necessary after a Rental Agreement has been signed, there will be an administrative fee of $150.00 +HST. No changes are possible within 60 days of arrival.

If governmental restrictions are in place, a full refund is provided. It may take up 30+ business days to receive a refund.


Covid 19

New lockdown measures have ben implemented across Ontario, leading to the temporary closure of our services. 

We will remain closed until the tentative reopen date of June 2, 2021. 

For more information on our Covid policies and procedures please click here.