Cancellation Policy

Accommodations

Any cancellation or change of dates made by the Renter must be provided in writing via email.

Cancellations

For cancellations more than 60 days prior to arrival, 100% of the rental deposit will be refunded less a $150.00 +HST cancel fee.

Between 30 and 60 days prior to arrival, the rental deposit will be forfeit.

Within 30 days of arrival, no refund will be given of any monies paid to Sandbanks Vacations & Tours (rental deposit and balance).

If the rental balance has not been paid within 30 days and a cancellation is made, the balance is still due and owing unless a replacement booking is made. If the dates are re-booked within 30 days by another guest, it is possible that a full refund less a $150 +HST admin fee will apply. Sandbanks Vacations & Tours is not responsible for finding a replacement booking in the event of cancellation.

In the event a change of dates or properties is necessary after a Rental Agreement has been signed, there will be an administrative fee of $150.00 +HST. No changes are possible within 60 days of arrival.

If governmental restrictions are in place, a full refund is provided. It may take up 30+ business days to receive a refund.

Tours

DEPOSIT & PAYMENT

For groups of 6+ people, a 30% deposit is required at the time of booking.

For groups of 5 or less, the full amount for the group is required to secure the booking.

Groups must book together with one form of payment to guarantee they will be placed on a tour together. Individual payments for groups are not accepted.

We accept Visa, Mastercard and Debit Credit for payment. EFT/EMT’s are not accepted for tour payments.

CANCELLATION & CHANGES TO TOUR

Final balances for bookings are due two (2) weeks prior to the scheduled tour date.

Payments for tours cancelled fourteen (14) or more days from the scheduled tour date are fully refundable.

Payments for tours cancelled between seven (7) and fourteen (14) days of the scheduled tour date are subject to a 50% cancellation penalty of the full amount paid.

Payments for tours cancelled within seven (7) days from the scheduled tour date are non-refundable.

If the number of guests decreases from the date of booking up until two (2) weeks prior to the tour date, we will alter the invoice to reflect these changes. If excess changes to your booking are required (3 or more times), specifically increasing or decreasing group size, a $50 + HST administration fee will be applied to the credit card on file.

If the size of your group decreases within the two (2) week period prior to your scheduled tour date, you are still responsible for the full amount outlined on the original invoice.

Tours require a minimum of 2 guests to run.

Change of Date Policy: If fourteen (14) days or more notice is given, a tour date can be changed depending on availability.