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Cancellation Policy – Rentals

Any cancellation or change of dates made by the Renter must be provided in writing via email.

Cancellations

More than 60 days prior to  arrival, 100% of the rental deposit will be refunded less a $150.00 +HST cancel fee.

Between 30 and 60 days prior to arrival, the rental deposit will be forfeit.

Within 30 days of arrival, no refund will be given of any monies paid to Sandbanks Vacations & Tours (rental deposit and balance). If the rental balance has not been paid within 30 days and a cancellation is made, the balance is still due and owing unless a replacement booking is made.

If the dates are re-booked within 30 days by another guest, it is possible that a full refund less a $250 +HST admin fee will apply. Sandbanks Vacations & Tours is not responsible for finding a replacement booking in the event of cancellation.

Changing dates or properties

In the event a change of dates or properties is necessary after a Rental Agreement has been signed, there will be an administrative fee of $75.00-$150.00 +HST depending on when the change is made and to be determined by solely by Sandbanks Vacations & Tours. No changes are possible within 60 days of arrival.

Fees and Taxes

Any booking fees charged by Sandbanks Vacations & Tours are strictly non-refundable. 

In the event of a cancellation, any monies paid directly to Sandbanks Vacations & Tours towards a damage deposit and tourist tax shall be refunded in full.

If the booking was made via an OTA such as Airbnb or HomeAway/VRBO, it is the Renter’s responsibility to contact the OTA for their policy on cancellations and the refund of their booking fees.

Due to the COVID-19 pandemic, Sandbanks Vacations & Tours is only accepting bookings from July onwards. This may be extended depending on how long the COVID-19 pandemic continues.
 
Already booked one of our vacation rentals or tours? 
 
No worries, for as long asthe COVID-19 pandemic impacts your scheduled arrival date or tour date, you will receive afull refund.
 
Once the pandemic has subsided and our public health experts give us the “all clear”, we will be ready and willing to welcome you back to Prince Edward County with an amazing place to stay and, better yet, one of our memorable wine, beer or specialty tours.
 
We continue to monitor our email at info@sandbanksvacations.com.
 
We thank everyone for your understanding, and we look forward to hosting you all in the very near future!
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