Cancellation Policy – Tours

Tour Policies:

  • For groups of 6+ people, a 30% deposit is required at the time of booking.
  • For groups of 5 or less, the full amount for the group is required to secure the booking.
  • Groups must book together with one form of payment to guarantee they will be placed on a tour together. Individual payments for groups are not accepted.
  • We accept Visa, Mastercard and Debit Credit for payment. EFT/EMT’s are not accepted for tour payments.
  • Final balances for bookings are due two (2) weeks prior to the scheduled tour date.
  • Payments for tours cancelled fourteen (14) or more days from the scheduled tour date are fully refundable.
  • Payments for tours cancelled between seven (7) and fourteen (14) days of the scheduled tour date are subject to a 50% cancellation penalty of the full amount paid.
  • Payments for tours cancelled within seven (7) days from the scheduled tour date are non-refundable.
  • If the number of guests decreases from the date of booking up until two (2) weeks prior to the tour date, we will alter the invoice to reflect these changes. If excess changes to your booking are required (3 or more times), specifically increasing or decreasing group size, a $50 + HST administration fee will be applied to the credit card on file.
  • If the size of your group decreases within the two (2) week period prior to your scheduled tour date, you are still responsible for the full amount outlined on the original invoice.
  • Tours require a minimum of 2 guests to run.
  • Change of Date Policy: If fourteen (14) days or more notice is given, a tour date can be changed depending on availability.

Covid 19

New lockdown measures have ben implemented across Ontario, leading to the temporary closure of our services. 

We will remain closed until the tentative reopen date of May 7, 2021. 

For more information on our Covid policies and procedures please click here.