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Cancellation Policy – Tours

Tour Policies:

DEPOSIT & PAYMENT
  • For groups of 6+ people, a 30% deposit is required at the time of booking.
  • For groups of 5 or less, the full amount for the group is required to secure the booking.
  • Groups must book together with one form of payment to guarantee they will be placed on a tour together. Individual payments for groups are not accepted.
  • We accept Visa, Mastercard and Debit Credit for payment. EFT/EMT’s are not accepted for tour payments.
CANCELLATION & CHANGES TO TOUR
  • Final balances for bookings are due two (2) weeks prior to the scheduled tour date.
  • Payments for tours cancelled fourteen (14) or more days from the scheduled tour date are fully refundable.
  • Payments for tours cancelled between seven (7) and fourteen (14) days of the scheduled tour date are subject to a 50% cancellation penalty of the full amount paid.
  • Payments for tours cancelled within seven (7) days from the scheduled tour date are non-refundable.
  • If the number of guests decreases from the date of booking up until two (2) weeks prior to the tour date, we will alter the invoice to reflect these changes. If excess changes to your booking are required (3 or more times), specifically increasing or decreasing group size, a $50 + HST administration fee will be applied to the credit card on file.
  • If the size of your group decreases within the two (2) week period prior to your scheduled tour date, you are still responsible for the full amount outlined on the original invoice.
  • Tours require a minimum of 2 guests to run.
  • Change of Date Policy: If fourteen (14) days or more notice is given, a tour date can be changed depending on availability.

Covid 19

To our friends in regions under the Stay-at-Home Order, or those that are in the Grey or Red Zones: We miss you.

We cannot wait to welcome you back when the time is right. To align ourselves with Hastings Prince Edward Public Health and to best support our community we will only be allowing guests to stay and tour with us from the Yellow, Orange, and Green zones at this time. We look forward to hosting everyone once it is safe to do so! When you book with us you will be asked to provide information for each individual staying or touring  for contact tracing.
 
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