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Cancellation Policy – Tours

Tour Policies:

DEPOSIT & PAYMENT
  • For groups of 6+ people, a 30% deposit is required at the time of booking.
  • For groups of 5 or less, the full amount for the group is required to secure the booking.
  • Groups must book together with one form of payment to guarantee they will be placed on a tour together. Individual payments for groups are not accepted.
  • We accept Visa, Mastercard and Debit Credit for payment. EFT/EMT’s are not accepted for tour payments.
CANCELLATION & CHANGES TO TOUR
  • Final balances for bookings are due two (2) weeks prior to the scheduled tour date.
  • Payments for tours cancelled fourteen (14) or more days from the scheduled tour date are fully refundable.
  • Payments for tours cancelled between seven (7) and fourteen (14) days of the scheduled tour date are subject to a 50% cancellation penalty of the full amount paid.
  • Payments for tours cancelled within seven (7) days from the scheduled tour date are non-refundable.
  • If the number of guests decreases from the date of booking up until two (2) weeks prior to the tour date, we will alter the invoice to reflect these changes. If excess changes to your booking are required (3 or more times), specifically increasing or decreasing group size, a $50 + HST administration fee will be applied to the credit card on file.
  • If the size of your group decreases within the two (2) week period prior to your scheduled tour date, you are still responsible for the full amount outlined on the original invoice.
  • Tours require a minimum of 2 guests to run.
  • Change of Date Policy: If fourteen (14) days or more notice is given, a tour date can be changed depending on availability.

Due to the COVID-19 pandemic, Sandbanks Vacations & Tours is only accepting bookings from July onwards. This may be extended depending on how long the COVID-19 pandemic continues.
 
Already booked one of our vacation rentals or tours? 
 
No worries, for as long asthe COVID-19 pandemic impacts your scheduled arrival date or tour date, you will receive afull refund.
 
Once the pandemic has subsided and our public health experts give us the “all clear”, we will be ready and willing to welcome you back to Prince Edward County with an amazing place to stay and, better yet, one of our memorable wine, beer or specialty tours.
 
We continue to monitor our email at info@sandbanksvacations.com.
 
We thank everyone for your understanding, and we look forward to hosting you all in the very near future!
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