Below are some frequently asked questions.
What is the minimum booking duration?
Our properties are available during high season (late-June to early-September) for weekly rentals generally. There are a couple of exceptions – please ASK. During our quiet season (early-September through late-June) many of the properties are available for 2 or 3 night minimum and there is greater flexibility for changeover days for weekly bookings.
What are the check-in and check-out times?
General check-in time is 4:00 p.m. Check-out time is 11:00 a.m. However, these times may vary depending on the property and the season. Please respect these times, as the property owner or agent needs ensure that the property is ready for our next guests.
Please check your booking confirmation letter for your specific check in/check out times.
How can I make a payment for my vacation rental?
Payment by Visa, Mastercard or e-transfer is accepted. Credit card payments can be made to Sandbanks Vacations directly by phone. Cheques are to be made payable to “Sandbanks Vacations”.
E-transfers can be sent to email@example.com.
Will I be charged HST and/or other taxes?
Some properties charge 13% HST tax. Please check the individual listings for more information.
Will my Damage Deposit be cashed or processed?
A damage deposit is held as security in the event of damages, excessive mess or when terms or conditions of the Short-term Rental Agreement are not followed. Upon departure, you are requested to leave the property tidy and free of trash and have the furniture returned to its original place. If the property is not left in reasonable condition, or if a violation of the Short-term Rental Agreement takes place, then a charge will be deducted from your Damage Deposit.
The damage deposit is provided to Sandbanks Vacations via credit card preauthorization at the time of booking. In some cases, we will require the refundable damage deposit to by paid upfront. Fourteen days after you check out, the damage deposit can no longer by processed and expires. If damage or a violation has been identified, the renter within 72 hours, although this can be extended if your check-out falls on a Friday or Saturday.
The Damage Deposit amount is determined solely by the owner or owner’s agent.
What if I have to cancel my booking?
Please see our Cancellation Policy.
What if I wish to change my dates?
Please make sure you are certain about your dates prior to booking. If you change your dates after a contract has been issued, there could be up to a $150 +hst administrative fee to issue a new contract.
Do I need to bring my own linens, bedding, and towels?
Linens and towels may be provided by some vacation rental properties, while others expect you to bring your own. Most properties provide blankets / duvets, pillows and kitchen towels. Most properties expect you to bring your own beach / outdoor towels. Please check the individual property listing for detailed information about these and other amenities.
Can I have guests?
There is nothing nicer than being able to invite friends and family to join you while you’re on vacation. In most cases you are welcome to have guests during the day. The number of daytime guests should be reasonable and you are required to ensure that your guests respect the property and neighbours. Overnight guests should be limited to a number included in your Short-term Agreement and should never exceed the maximum occupancy for each property. Please note the maximum occupancy guidelines in each property listing.
Can we drink the water?
Please check the individual property listings to determine if the property offers drinkable (potable) water.
What if I want to start a fire at the property or bring my own fire pit?
Most cottages offer a fire pit, but not all. Prior to starting an outdoor fire, the County requires you to call the Permit Department to notify them of a fire planned. You will need to ensure there is no “burn ban” on and this information should be relayed when you call the Permit office. Often you will find the permit in the guest guide book at the property or on the fridge. You will be asked to provide the permit number and fire route address (usually the 911 address).
For those who wish to bring a fire pit, you must 100% okay this with us and a fire permit must be arranged with the Permit Department prior to your stay.
Please use care when building a fire. Never leave the fire unattended and have several buckets of water on hand prior to building the fire.
What do I do with my garbage?
Weekly garbage and bi-weekly recycling pick up is provided by the Municipality of Prince Edward County. Please help keep the County green by sorting the recyclables (plastic/cans, glass, paper/cardboard). Use the appropriate containers for garbage to avoid attracting wildlife. Instructions for garbage removal will be provided at each individual property.
Is there a phone on the property? What about cell phone reception?
Some properties have telephones you can use for local calls. For the majority, you will need to bring your cell phone to the property. Please note: cell phone reception is not guaranteed to be great at remote County locations. Check with your cell phone provider as to whether they have a tower near your rental home.
Can I use my cell phone?
Don’t assume your cell phone will work throughout Prince Edward Country as some areas of the county have limited cellular service (depending on the service provider). Check with your service provider to determine if your area has service.
Do I have to clean the cottage?
We request that you leave the cottage tidy. This means general cleanup and restoration such as returning furniture to its original place, washing all dishes, glasses, and countertops, and removing bottles and excessive garbage etc. before leaving the property.
If linens are provided, you do not need to launder them. Just turn down the beds that were used and the cleaners will take it from there.
Renters may be charged additional costs if the property is left in an unreasonable condition.
Who do I contact if I have a question or concern during my stay?
This information can be found in your Directions and Access email (emailed out 4-6 weeks prior to your arrival). If you have questions or concerns we encourage you to contact the the property owner or the local contact listed in your Directions and Access document and if they are not available, Sandbanks Vacations. Our emergency number can be found on the directions/access document for after-hours emergencies when the property owner cannot be reached.
Please make sure to add firstname.lastname@example.org to your contact list so that essential communications do not filter into your Junk Mail box.
Can I bring my pet?
Certain properties are pet-friendly. Information regarding pet fees is found in each individual property listing. Please click here for our pet policy.