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Cancellation Policy – Tours

Cancellation Policy:

** Please note, we require 48 hour notice of any tour cancellations. If a tour is cancelled with less than 48 hours notice than the customer will be charged for 50% of the tour cost **

If the number of guests in your party decreases within two (2) weeks of the tour date, an administration fee of $50 will apply.

For groups of 10 guests or more, if the number of guests decreases within two (2) weeks of the tour date, you are still responsible for covering the total cost. If we are able to re-book the cancelled spots, then the difference MAY be waived less an administration fee of $50.

Group Cancellation Policy ($500 +):

A 30% deposit is required at the time of booking.

Deposits for tours cancelled three (3) or more days from the scheduled tour date are fully refundable, less a 20% administration fee.

Deposits for tours cancelled within three (3) days of the scheduled tour date are subject to a 50% cancellation penalty. If the tour booked is re-scheduled to an alternative date, the cancellation will still apply.

If the number of guests decreases within two (2) weeks of the tour date, you are still responsible for covering the total cost outlined above. If we are able to re-book the cancelled spots, then a $100 admin fee will apply.

If the number of guests decrease within excess of two (2) weeks, the total cost MAY be altered to reflect the changed group size, based on the discretion of Sandbanks Vacations staff.

Private tours are responsible for covering the total cost quoted, regardless of any changes to the group number.

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